Agent: Sandra Dijkstra
Why did the RAZR ultimately ruin Motorola? Why does Wal-Mart dominate rural and suburban areas but falter in large cities? Why did Starbucks stumble just when it seemed unstoppable?
The answer lies in the ever-present tension between fidelity (the quality of a consumer’s experience) and convenience (the ease of getting and paying for a product). In Trade-Off, Kevin Maney shows how these conflicting forces determine the success, or failure, of new products and services in the marketplace. He shows that almost every decision we make as consumers involves a trade-off between fidelity and convenience–between the products we love and the products we need. Rock stars sell out concerts because the experience is high in fidelity-–it can’t be replicated in any other way, and because of that, we are willing to suffer inconvenience for the experience. In contrast, a downloaded MP3 of a song is low in fidelity, but consumers buy music online because it’s superconvenient. Products that are at one extreme or the other–those that are high in fidelity or high in convenience–-tend to be successful. The things that fall into the middle-–products or services that have moderate fidelity and convenience-–fail to win an enthusiastic audience. Using examples from Amazon and Disney to People Express and the invention of the ATM, Maney demonstrates that the most successful companies skew their offerings to either one extreme or the other-–fidelity or convenience-–in shaping products and building brands.
“Maney presents a seemingly simple premise and the evidence to support it -- as well as various factors that can complicate it.”
“Imagine two restaurants, one at each end of a block. One is a famous four-star establishment, known for its fine cuisine; the other is a McDonald's, popular for its low prices and speedy service. If the élite restaurant opens a branch on every nearby block, it will lose its cachet as well as its customers. Likewise, if the McD's starts serving pricey, five-course meals, its fans will take a hike. That's the central notion of this illuminating book.”
“I’m impressed. Kevin Maney’s Trade-Off: Why Some Things Catch On, and Others Don’t sets out — and illustrates — his main principles simply and well. While this is a business book, and focuses on products like the successful iPhones and flunky Yugo cars, its brilliance is applicable to individuals. This book is the first that makes thorough and complete sense to me. Maney’s journey is completely comprehensive, utterly divine. It is packed with excellent lessons. I’d rather be an iPhone than Joost. Trade-Off becomes an efficient marketing tool, fascinating to behold.”
—Diana Page Jordan